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IT Mobility Service Manager




Job Description


We are looking for an energetic self-starter that can manage mobile devices for Keysight Technologies. We provision over 3000 corporate funded mobile devices and cellular services in 26 countries to employees who are in customer facing or company critical support roles. In this role you will oversee the mobile device management and the mobile application development roadmap.    


In this position, the candidate will act in the role of worldwide IT Mobility Service Manager for Keysight.  This includes managing vendor relationships, directing the work of outsourced service resources, developing mobile device management strategy, interfacing with end users and being accountable for a $3M USD annual budget.


 Key Responsibilities



  • Maintain an ongoing strategy for delivering mobile services to Keysight end-users with over 30 carriers/vendors worldwide including vendor contract negotiations and carrier service delivery.

  • Establish future strategy for mobile device selection and enterprise mobile management

  • Consult with and direct the work of project resources to implement all new strategies

  • Direct the work of the existing managed service resources who procure devices and service plans from the vendors, setup and manage the devices.

  • Supervise the services by Keysight's telecommunication expense management vendor, Tangoe regarding invoice payments, procurement and fulfillment of mobile orders and user reporting.

  • Maintain purchase orders for all mobile vendors and manage monthly financial accruals for the $3M USD budget

  • Resolve end-user escalations regarding unusual carrier or device issues.



Job Qualifications


Required Skills and Knowledge



  • 5+ years of relevant IT experience (end-user tools, mobile devices, mobile carriers).

  • Technical knowledge of Apple iOS and Android OS.

  • Excellent communications and interpersonal skills for interfacing with vendor staff and end-users

  • Willingness and competence to delegate tasks to out-sourced resources

  • Financial analysis proficiency with excellent skills in the use of Microsoft Excel tables, pivots and graphs, etc.

  • Must have flexibility to balance a diverse workload across many geographies



Job Function


Information Technology



___________________________________________________________________________________


Privacy Statement 


Keysight is an Equal Opportunity Employer.


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


Candidates can be considered to work from the following locations:


Americas : United States : California : Santa Rosa Americas : United States : Colorado : Colorado Springs Americas : United States : Texas : Austin


Job ID : 32172 




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