Customer Service Specialist

Job Description

┬ ┬  This Customer Service Representative is a key role, responsible for the Management of Support Agreement offerings associated with delivering exceptional customer service and business solutions.┬ ┬  The qualified candidate will partner with associated organizations on strategic direction and delivering Support Agreement solutions to best fit our customer's needs. Relationship management with the Support Sales teams as well as our Delivery teams including the VOSCal, System Uptime and Resident Professional partners is a must.┬  Consistent delivery of quality services and an exceptional customer experience is expected.┬ 

┬ ┬ ┬  Extensive knowledge of corresponding Work Instructions, Audit compliance, Revenue compliance is critical to the success of this individual and the teams they support. Extended knowledge of Support Agreement offerings, discounting, as well as SOM, LCC/PUD's, Roseville Service Center, COE is extremely valuable.┬ This role interacts with all departments and sections of Support.

┬ ┬ ┬ ┬ ┬ This role requires highly effective verbal and written communication skills, and the ability to interact with all levels of Management. Month end responsibilities include the closure of all open purchase orders prior to the team leaving for the day.┬  ┬ 


  • Evaluates customer service assignments and determines actions required

  • Customer service tasks involve analysis and new/customized approaches

  • Solves complex administrative problems requiring breadth/depth of customer service knowledge

Job Qualifications

  • Positive attitude to delight customers, above and beyond the call of duty
    -Must be a team player as well as strong self-motivation to succeed
    -Time management in fast paced environment
    -Able to clearly articulate messages to a variety of audiences
    -Able to establish and maintain strong relationships
    -Organizational skills to maximize productivity
    -Adapts to customer situation & different personalities
    -Work is accurate and with eye for detail
    -Is always seeking to improve the job and provides solution oriented feedback
    -Demonstrates business judgment by knowing when to work independently and when to collaborate
    -Ability to solve complex issues that are in the best interest of the customer and the company
    -Positively manage stress that is typical in a customer service environment
    -Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint ┬ 
    -Knowledge of Siebel and/or Oracle preferred

    Access skills are a plus
    Keysight Oracle and/or Siebel experience preferred


Visa sponsorship is not available for this position.


Job Function


Privacy Statement┬ 

Keysight is an Equal Opportunity Employer.

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : Colorado : Colorado Springs

Job ID :┬ 29852┬ 

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