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Customer Service Coordinator




Job Description


Delivering customer excellence is the Customer Contact Center's primary goal. As a member of the Customer Contact Center, the Customer Service Representative proactively manages relationships with customers and sales representatives to exceed expectations and meet business goals. This position is responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and/or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.


 


Responsibilities:



  • Resolves problems by applying established policies, procedures and tactics.

  • Determines and develops approaches to administrative customer service assignments

  • Responsible for customer service tasks which require planning and judgment

  • Solves a broad range of customer service problems varying in scope and complexity


 



Job Qualifications



  • Typically minimum of 3 years relevant experience for entry to this level.

  • Proficiency with computers and common software applications.

  • Customer service experience.

  • Effective communication skills to work with cross-functional global teams.

  • Good business acumen with positive solutions-oriented approach and ability to build productive relationships.

  • Complete understanding of general and technical aspects of job.

  • Higher education or specialized training/certification desirable.



Job Function


Customer Service



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Privacy Statement 


Keysight is an Equal Opportunity Employer.


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


Candidates can be considered to work from the following locations:


Americas : United States : Colorado : Colorado Springs


Job ID : 28402 




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